Sales reps; casino workers; hospitality employees: If there’s one common thread between these professions, it’s an almost chronic lack of time. That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Still, these movers and shakers often require training, even if they don’t have the time to sit through something in a conference room.
For unconventional workers, lean, mean, and topical training is your best bet. Focus on how to deliver the info they need at the moment they need it–or risk the commodity of time.
The Conference Car
When you think about formal training, you probably envision learners experiencing modules in a conference room setting. But hospitality, sales, and casino workers don’t have the time to sit and experience the same programs an office worker might. That’s why utilizing what time they do have is important, and most often, they have travel time. Utilizing time in the car or while traveling at 30,000 feet is the perfect way to ensure out-of-the-office workers receive solid training.
Whether it’s a simulated sales conversation delivered via audio to listen to in traffic, or a super-accessible app that can be downloaded and used on an airplane, you can turn an unconventional workers travel space into a training space.
In more traditional training scenarios, games and graphics are king to help connect users to the materials. But unconventional workers don’t really need the same treatment. Instead, they’re less concerned with the delivery method and more concerned with time. Skip the games when it comes to training these on-the-go employees. Instead, focus on audio conversations and interactions, or quick mLearning reminders that they can grab when they need them. Keep learning lean and you’ll have better-prepared customer-facing employees.
Staying on Topic
When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer. Training for these employees needs to be in-the-moment and extremely topical so they can access information quickly.
Don’t worry: These employees don’t care about the visuals and the games. Instead, they want you to deliver data and information quickly, so they can relay it to their customer immediately. A searchable knowledge base, or topical training that applies to their current roles are best, especially when unconventional workers needs to get back to business.
They might not sit in an office or wear office casual clothes, but unconventional workers are the lifeblood of some businesses. By making sure that they’re just as well-trained as your more traditional employees, you give unconventional workers the out-of-office tools to be truly successful.