We’ve all heard the story of Goldilocks before: Girl finds a house; girl tests out furniture; girl eats food; gets found by bears; gets scared and runs away. But while the tale serves as an important reminder to stay out of the wood and away from strangers’ food, it can be applied in a whole new way to your learning content. After all, what’s a fairy story if not a cautionary tale? In this case, Goldilocks could be used as a metric for learning gaps –along with a few other signs that you have a bear-sized problem.
1. Too Hot; Too Cold
The Goldilocks Syndrome (as it pertains to digital learning, at least) refers to training content that is too hot or too cold. What does that mean? Well, when content comes in a little too hot, it means that it’s taking too deep a dive for learners to really grasp. Maybe it’s a case of too much information or a wealth of context. Learners spend more time trying to understand the framework and not enough time focused on the actual material and information they need to know.
At the same time, content–like porridge–can also run too cold. That’s when the content doesn’t even scratch the surface of what learners really need to know. They walk away feeling like their time has been wasted and you end up having to spend more time and resources to re-teach later on.
Naturally, your best bet is digital learning that is just right. That is content that gives learners enough context for them to emotionally connect to the material, but not so much that they lose interest.
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2. Lack of Supporting Material
You have learning objectives, but do you know how to get your learners there? It’s an obvious sign of learning gaps that doesn’t always get the attention that it needs. Some companies simply repurpose old information, mistakenly thinking that it’s enough to get by. Other organizations might not even realize that their current content doesn’t fulfill learning objectives and continue pushing the same old information.
Consider your content with a fresh pair of eyes. Can you logically get to your learning objective with your existing program? If the answer is no, it’s time to curate and create to help learners along their way.
3. Negative Feedback
When it doubt, go to the source: your learners should be able to tell you whether or not your current content is doing the trick. Asking the right questions, however, is key. You can’t just survey whether or not they like the training, but how effective the training was overall. Do users feel prepared to apply the training at work? Are there any murky areas left over? Does the content spend too much time on one portion of the training with too little content devoted to another section? Get into the nitty gritty of feedback and you’ll be able to fill the gaps left in the current content.
The story Goldilocks has a fearful ending, but your training doesn’t have to send your learners running for the woods. By assessing your current goals and filling learning gaps along the way, your training won’t be just another cautionary tale.