Imagine that you’re spending a leisurely day shopping at the mall. You’re happily examining a pair of shoes when suddenly, another shopper rushes up to you. She is wearing the exact same shoes and can’t stop gushing about how stylish and comfortable they are–and at such a good price! You’re sold and buy the pair for yourself.
All posts by Andrew Fayad
We all wait with baited breath each time Apple announces a new iOS. New emojis and better functionality await if you’re patient enough for the update to download. But, as most developers know, a new iOS can also result in major headaches—especially when it affects the way an app is displayed, the functionality of a website, or other minor kinks that cause major user issues.
If you’re interested in startups, business, and finance, there’s a good chance you’ve seen an episode or two of Shark Tank. On the show, small business owners get about two minutes to pitch their life’s work to a room of investors, for better or for worse. In most cases, first impressions are very telling: concise, driven entrepreneurs do well, while those that lack direction and relevancy are torn to pieces by the sharks themselves.
We have come to understand that overall, annual performance reviews don’t really work. Besides the fact that it’s impossible to sum up an employee’s year long contributions in just a few moments, the process wastes, on average, 80,000 man hours annually. And what do you have to show for it? Performance reviews rarely leave the impact that you want, especially since you have to wait another 365 days to reassess progress.
From marketing to microlearning, we’re always getting requests for blogs and questions about trends and best practices in corporate learning. Luckily, we’ve also been cultivating our own library of articles, opinions, and expertise, all while keeping track of the trends. As 2016 winds to a close, we wanted to take stock of some of the most requested corporate learning blog topics for the year (and show you where to find the answers to all of your burning blog-based questions).
Customer experience: It’s what sets some organizations heads and shoulders above the rest. Everyone is trying to improve customer experience as a way to generate buzz and create customer loyalty, but it’s easier said than done. Getting one location, branch, or store on board and offering a superior customer experience is one thing, but when you have hundreds of locations, shoppers might be having very different experiences, even if the sign above the store is the same.
If you ask most people about augmented reality, their experience is probably more along the lines of Pokemon Go than it is corporate training. But the combination of digital information and the real world isn’t just for mobile entertainment, but a real solution for learning at work. Before it’s dismissed as a development still far off the future, you should know that some industries have been all too happy to adopt augmented reality as a tool for better learning. And, when augmented reality naturally segues into virtual reality applications, these are the industries that will already have a leg up on the buy-in for new technology.
They say that what’s good for the goose is good for the gander, but in business, it can feel like what’s good for the goose… is selfishly just good for the goose. That’s because many organizations have the same overarching theme: whatever is done for employees is expressly for the benefit that it offers the company. While it’s true that this sensibility can give employees some amazing benefits, the idea that any work perk is only in place to help the organization’s bottom line doesn’t always reinforce a positive company culture. Instead, it sends the message that the company comes first and any benefit to the employee should circle back to the organization.
By now you’ve probably heard about the bomb scare that paralyzed JFK airport in July. I was among the evacuated travelers, and I have a tale of confused crowds, misaligned authorities, and a disorganized mass evacuation that didn’t have to happen. After this first-hand experience, it led us at ELM to wonder what went wrong and more importantly, how we would train airport staff and authorities to better manage a similar event in the future.
The term “corporate university” might conjure images of boring training and hours of video, but don’t sell them short: When executed well, corporate universities can be a major play for employee productivity and retention.